Data Protection Policy

X599's Privacy Policy — Your Data, Your Control

At x599, every piece of your information is protected with the highest level of security. We believe your privacy is a fundamental right — not a privilege tied to our service. That's why we're transparent about what we do — and don't do — with your data.

Last Updated: 1 January 2026
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SSL Encrypted
No Data Sales
Your Control
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Core Privacy Principles

X599's commitment to protecting your data

These six core principles govern all of our data-related practices.

Bank-Level SSL Security
All your personal data and payment information is secured with 256-bit SSL encryption — the same standard used by online banking systems. Your data is protected every step of the way.
No Sale of Data to Third Parties
x599 never sells or rents your personal information to advertisers or third parties. Your data is used solely to serve you.
Full Control in Your Hands
You have full rights to view, correct, download, and delete your data. x599 fulfils any such request within 30 days.
Secure Data Storage
Our servers comply with international security standards and undergo regular security audits and penetration testing.
Marketing Opt-Out
Opt out of promotional emails or SMS at any time. All marketing communications can be stopped with a single click.
Clear Communication
Any changes to our privacy practices are communicated in plain, straightforward language. Using complex legal jargon to create confusion is not something we do.

Introduction & Scope

X599 (referred to in this policy as "we", "the platform", or "x599") is an international online betting and gaming platform. We understand that sharing information online is a matter of trust — and respecting that trust is the core purpose of this Privacy Policy.

This policy applies to:

  • For users of the x599 website (x599.im)
  • For users of the x599 mobile app (Android & iOS)
  • Applicable to all participants in any x599 service or promotion
  • For those who have contacted our customer support team

Important: By using x599, you confirm that you have read and accepted this Privacy Policy. If you have any questions, please contact us before you begin.

We update this policy regularly. If changes are made, you will be notified via your registered mobile number or email, and the "Last Updated" date at the top of this page will be revised.

What Information We Collect

X599 only collects data that is genuinely necessary to deliver our services. Collecting unnecessary information goes against our policy.

Information you provide directly:

  • Registration Information: Name, mobile number, date of birth, email address
  • Identity Verification (KYC) Information: National ID / passport number, address, selfie
  • Payment Details: bKash/Nagad/Rocket number, bank account details
  • Support Contact: Chat logs, emails, complaint details

Automatically collected information:

  • Device Information: Device type, operating system, browser type
  • Usage Data: Games played, time spent, and pages visited
  • Network Information: IP address, approximate location (city level)
  • Transaction Information: Deposit, Withdrawal & Betting History
Data Type Collection Methods Mandatory?
Name & Mobile NumberRegistration FormYes
NID / PassportKYC VerificationFor Withdrawals
Payment InformationDeposit/WithdrawalYes
Device InformationAutomaticNo (can be declined)
Cookie DataBrowserPartial

Why We Use Your Information

The purposes for which x599 uses your data:

  • Account Management: Creating and securing your account, verifying logins
  • Service Delivery: Operating betting, jackpot, and casino services
  • Payment Processing: Processing Deposits & Sending Withdrawals
  • Identity Verification: Fraud Prevention & KYC Completion
  • Customer Support: Responding to your complaints and queries
  • Security: Identifying Suspicious Activity & Preventing Fraud
  • Legal Liability: Complying with applicable laws and regulations
  • Service Improvement: Usage analytics to improve and enhance the platform
  • Promotions: Notifying you of offers and bonuses with your consent

We never use your data to push you toward excessive betting. Responsible gaming is a core part of our values.

Data Sharing Policy

X599 does not sell your data to third parties. However, information may be shared in the following limited circumstances:

  • Payment Partners: bKash, Nagad, Rocket — used solely to process transactions. They are not permitted to use your data for their own purposes.
  • Technology Providers: Our secure server, game software & analytics service providers all operate under strict confidentiality agreements.
  • Law Enforcement Agencies: In compliance with a valid court order or government directive — only the minimum necessary information is shared.
  • Fraud Prevention: Where required to prevent money laundering or other unlawful activities.

Our Commitment: Beyond the reasons stated above, x599 never shares your data with third parties. Selling your information to advertisers is strictly prohibited.

Data Retention & Security Measures

How long x599 retains your data and how it is kept secure:

Retention Period

  • Account Information: For the duration of the active account + 5 years after closure (for legal compliance)
  • Transaction Records: 7 Years (in compliance with financial regulations)
  • Contact Customer Support: 2 years
  • Cookies & Session Data: 30 days to 1 year (depending on type)
  • KYC Documents: Up to 5 years as required by law

Security Measures

  • 256-bit SSL/TLS Encryption — applied to all data transmissions
  • AES-256 Encryption — for stored sensitive data
  • Two-Factor Authentication (2FA) — for account access
  • Regular Third-Party Security Audits
  • 24/7 Cybersecurity Monitoring
  • Strict staff access controls for user data (on a Need-to-Know basis)

No digital security system is 100% impenetrable. That said, x599 makes every effort to protect your data to the highest industry standards. In the event of a security incident, we will notify you within 72 hours.

Cookie Policy

X599 uses cookies on its website and app to make your experience smoother and more secure. Cookies are small text files stored on your device.

Cookie Type Purpose Duration Can Be Declined?
Essential Login Session, Security Session No (required for service operation)
Analytics Platform Improvement 1 Year Yes
Functionality Remembering Your Preferences 30 days Yes
Marketing Relevant Offers 90 Days Yes

You can disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Your Data Rights

At x599, you have full control over your personal data:

Right to Access
You may request to view any information we hold about you at any time. x599 will provide the complete information within 30 days.
Right to Rectification
If any of your information is incorrect, you may request a correction. You can also update certain details directly from your profile.
Right to Erasure
You may request account closure and deletion of your data. Please note that certain information may be retained for a specified period due to legal obligations.
Right to Portability
You may request a download of your data in a machine-readable format (CSV/JSON).
Right to Restrict Processing
You may request that we restrict how your data is used for specific purposes, such as opting out of marketing or analytics.
Right to Object
You may object to any type of data processing. We will take your objection seriously and give it due consideration.

To exercise any of the rights listed above support@x599.imto email us. We will respond within 30 days of receiving your request.

Protection of Minors' Data

X599 strictly prohibits providing services to minors (anyone under 18). Our platform is for adults only.

  • Age verification is mandatory at registration
  • No data is collected from minors
  • If a minor is found to have opened an account, it will be closed immediately and all associated data permanently deleted.
  • If you have concerns, parents or guardians can contact us at support@x599.im

Privacy Policy Updates

X599 may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date on this page will be revised accordingly
  • For significant changes, a notification will be sent to your registered mobile number or email address
  • Continued use of the platform after any changes will be considered acceptance of the updated policy

If you do not agree with any changes to this policy, you have every right to close your account.

Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights:

Email: support@x599.im
Live Chat: Available 24/7 (website & app)
Response Time: Typically 24–48 hours

Our privacy team takes every request seriously and works to resolve it as promptly as possible.

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Privacy Policy Read & Acknowledged

X599 is fully committed to protecting your data. If you have any questions, don't hesitate to get in touch.


Read More

Related Policies

Quick Response

Privacy FAQs

Absolutely. Your bKash/Nagad number and banking details are protected with 256-bit SSL encryption. No x599 staff member can view your full payment information — only the last 4 digits are visible.

No. x599 does not sell or share your personal information with third-party advertisers. Promotional messages from x599 are only sent with your consent and can be opted out of at any time.

Upon an account closure request, x599 immediately deletes all marketing-related data. However, transaction records are retained for 7 years and identity information for 5 years due to financial and legal obligations. All data is permanently deleted after that period.

x599 determines your approximate city-level location from your IP address — this is necessary for security and fraud prevention. Precise GPS location is not tracked, and your location is never shared with third parties.

Email support@x599.im to request access to your data. Once your identity is verified, x599 will send you all your information in CSV or PDF format within 30 days.
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Get Started Safely

Your privacy is safe at x599 — join now and play with confidence

Your data is held with us at the highest level of security. Open an account today and bet with confidence.

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